Covered Confidence
Warranty Repairs That Keep You Covered
Nothing takes the wind out of a new caravan adventure like finding a fault within the first few months. At Torque Metro Caravan Services in Archerfield, we handle warranty repairs that help Brisbane travellers get back to the road, without chasing paperwork or approval calls for weeks on end.
As authorised warranty agents for Jayco, ZoneRV, Titanium, Sunseeker and Vision RV, we know the requirements inside and out. We’ll confirm your warranty coverage, liaise directly with the manufacturer and carry out the repairs using approved methods and genuine parts.
From minor tweaks to major fixes, we treat every job with care because your warranty shouldn’t feel like a guessing game. Give us a call on 0455 027 736 and let us handle your warranty work.
Manufacturer Backed
Brand Specialists
Warranty Safe
Trusted Fixes
Warranty Repairs without the Added Stress
A warranty claim isn’t just about getting something fixed, it’s about doing it the right way so your coverage stays intact. That’s why it’s crucial to use an authorised repairer who knows what’s required by your van’s brand. We’re trained and approved by leading caravan manufacturers, which means no corner-cutting and no questions asked when the job’s inspected.
Our team handles air conditioners, fridges, slide-outs, seals, structural issues and more, all in line with manufacturer guidelines. We document everything needed for claim approval and stick to the parts and processes that won’t void your warranty later.
FAQ
Everything You Need To Know
What documentation do I need for a warranty repair?
You’ll typically need your proof of purchase (like a tax invoice or sales agreement), the manufacturer’s warranty terms, and a clear description of the issue. Some manufacturers also ask for photos or service records if relevant to the claim.
Once you contact an authorised repairer, they’ll usually handle the rest: liaising with the brand, submitting required paperwork, and getting repair approval. Keep copies of all communication in case you need to follow up.
Can I claim warranty repairs for water leaks or seal issues?
Yes, if the leak is due to a manufacturing fault or poor workmanship, it’s usually covered under warranty. However, leaks caused by external damage, poor maintenance or seal degradation over time might not be covered. Most manufacturers require regular inspections and seal checks to keep water ingress warranties valid.
If your van is still within the covered period and you notice signs of a leak — like soft flooring, musty smells or bubbling walls — report it immediately.
What happens if my warranty repair is rejected?
If a claim is rejected, the manufacturer will usually provide a reason, like signs of misuse, expired warranty, or an unauthorised repair attempt. You can often challenge the decision by providing more evidence or asking for a second opinion.
However, if the rejection is upheld, the repair will need to be paid out-of-pocket. That’s why it’s so important to follow the warranty guidelines from the start and keep records of any service, inspection or maintenance carried out during your ownership.











